When are businesses going to learn that a person with limited English skills from halfway around the world does not make good customer service?!?
I need to freight some materials up north. I won't get into why, but I've been researching freight options since it's too big to go as a typical package. A few of the online websites that I have tried to get quotes from require a customer service representative to call me back.
When the phone rang the other day, with one of the "customer service reps", this is what I got:
(From this point forward, it might make more sense if you read this aloud)
"Hell-o. Katureen? I am Mee-Linda from (x company). I want help you sheep your package."
The 45 minute conservation of me trying to explain the three scenarios I wanted prices for eventually came to this response:
"Yes, Katureen. I understand you want to ship package to Pin-sill-vane-e-ah. I can help you with that."
NO YOU'RE NOT! YOU ARE P*SSING ME OFF!
My response?
Click.
When are these companies going to get it? I have been around the block a time or two on these people. They aren't listening at all. (Kind of difficult when you're only reading from a script.) Have you ever tried asking them something they don't have a written script for (like in this case)?
Rest assured that when I finally get my day on QVC selling my jewelry, I will never allow my beloved customers have their phone calls sent to some call center anywhere near India. My promise to you. *smile*
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